Shipping policy
Geddes Coffee – Shipping & Fulfillment Policy
At Geddes Coffee, our goal is to bring premium, barista-grade espresso accessories directly to your home setup without the traditional boutique retail markups. To make this possible, we partner directly with global specialty manufacturers and ship our products straight from their production facilities to your doorstep.
1. Order Processing Time
- Handling Time: All orders are verified, quality-checked, and packaged within 1 to 3 business days after purchase.
- Tracking Number: You will automatically receive a tracking link via email as soon as your package is dispatched from the facility.
2. Estimated Delivery Windows
Because we route our items directly from global manufacturing hubs to keep consumer costs low, shipping times vary depending on your destination:
Because we route our items directly from global manufacturing hubs to keep consumer costs low, shipping times vary depending on your destination:
- United States & Canada: 7 to 14 business days.
- United Kingdom & Europe: 7 to 15 business days.
- Australia & New Zealand: 10 to 18 business days.
- Please note: These timeframes are estimates. Occasional customs delays, seasonal holidays, or extreme weather conditions may slightly alter delivery timelines.
3. Split Shipments
To ensure you get your items as fast as possible, orders containing multiple different products may occasionally be shipped in separate packages. If your order is split, you will receive individual tracking numbers for each separate parcel at no additional cost to you.
To ensure you get your items as fast as possible, orders containing multiple different products may occasionally be shipped in separate packages. If your order is split, you will receive individual tracking numbers for each separate parcel at no additional cost to you.
4. Customs, Duties, and Import Taxes
Geddes Coffee is not responsible for any customs or import taxes applied to your package upon entry into your destination country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
Geddes Coffee is not responsible for any customs or import taxes applied to your package upon entry into your destination country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Addresses & Lost Packages
- Address Check: Please double-check your shipping address at checkout. Geddes Coffee is not liable for packages delivered to an incorrectly entered address.
- Lost Items: If your tracking information states that your package was delivered but you have not received it, please contact your local postal carrier directly before reaching out to us.
6. Damaged Items During Transit
If your espresso accessory arrives broken, scratched, or damaged, we will replace it immediately. Please email our support team within 48 hours of delivery with clear photos of the damaged item and the original packaging so we can fast-track a replacement order for you.
If your espresso accessory arrives broken, scratched, or damaged, we will replace it immediately. Please email our support team within 48 hours of delivery with clear photos of the damaged item and the original packaging so we can fast-track a replacement order for you.
Contact Us
For tracking updates or specific inquiries regarding an outstanding shipment, please reach out to our team at geddescoffee@gmail.com
For tracking updates or specific inquiries regarding an outstanding shipment, please reach out to our team at geddescoffee@gmail.com