Refund policy
Geddes Coffee – Return & Refund Policy
Thank you for shopping at Geddes Coffee. We take great pride in our curated espresso accessories. If you are not entirely satisfied with your purchase, we are here to help resolve the issue as quickly as possible.
1. Return Window
You have 30 days from the date your item was successfully delivered to request a return or exchange. Return requests made after this 30-day window will unfortunately not be accepted.
You have 30 days from the date your item was successfully delivered to request a return or exchange. Return requests made after this 30-day window will unfortunately not be accepted.
2. Return Eligibility & Condition
To qualify for a standard return or exchange, your item must meet the following criteria:
To qualify for a standard return or exchange, your item must meet the following criteria:
- The product must be completely unused, unwashed, and in the exact condition that you received it.
- The accessory must be inside its original packaging.
- You must provide your order number or proof of purchase.
- Note: Gift cards and sale/clearance items are non-refundable.
3. Damaged, Defective, or Incorrect Items
If your espresso gear arrives broken, scratched, or if you received the wrong item entirely, we will fix it immediately at no cost to you!
If your espresso gear arrives broken, scratched, or if you received the wrong item entirely, we will fix it immediately at no cost to you!
- Do not mail the item back.
- Email us at support@geddescoffee.com within 48 hours of delivery with your order number and clear photographic proof of the issue.
- Once verified, we will either dispatch a brand new replacement order or issue a 100% full refund to your original payment method.
4. How to Start a Return (Change of Mind)
If you simply changed your mind or ordered the wrong size for your espresso machine (e.g., ordering a 54mm tool instead of a 58mm tool):
If you simply changed your mind or ordered the wrong size for your espresso machine (e.g., ordering a 54mm tool instead of a 58mm tool):
- Email us at support@geddescoffee.com to request a Return Merchandise Authorization (RMA).
- CRITICAL: Please do not send your purchase back to the manufacturer or the address printed on the shipping label. Returns sent without prior approval cannot be tracked and will not be refunded.
- For change-of-mind returns, the buyer is responsible for covering all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds & Processing Time
Once your return parcel is delivered to our processing team and inspected, we will send you an email notifying you of the approval or rejection of your refund.
Once your return parcel is delivered to our processing team and inspected, we will send you an email notifying you of the approval or rejection of your refund.
- If approved, your refund will be processed immediately.
- A credit will automatically be applied to your original credit card or payment method within 5 to 10 business days.
- Please note that your bank or credit card company may require additional processing time to post the transaction to your account.